Shipping policy
- Orders will only be shipped on business days, which is Monday - Friday.
- Orders made on Friday - Sunday will be shipped on Monday.
- Shipping confirmation will be sent to your email.
We offer subsidized shipping based on your order value:
- Orders between $100 and $499 qualify for free shipping.
- Orders below $100 are subject to a flat shipping fee of $15.
- Orders of $500 and above are subject to a flat shipping fee of $25, regardless of order size.
This structure allows us to maintain reliable delivery while offering the best possible rates to our customers.
AUSTRALIAN POST OFFICE Delivery Updates
- Domestic Shipping Updates
These delays are due to:
- a reduction in air freight capacity and passenger flights (which also carry our parcels)
- a significant increase in parcels volumes, many of which require manual sorting
- health and safety requirements in our network (such as social distancing through zoning, and dedicated shift start times to reduce cross-over of workers)
We know these delays are frustrating, and we’re doing everything we can to keep delivering as safely and quickly as possible.
Coronovirus : Delays & other impacts
- International Shipping Updates
There are still delivery delays to all international destinations because of the impacts of COVID-19, including due to airline capacity and in-country delivery impacts. For updated delivery time estimates, check the table below. Please note, Australia Post has resumed the “Economy Air” international delivery service for parcels to New Zealand, Hong Kong, China and the United Kingdom at retail outlets and via MyPost Business. Economy letters containing merchandise to all countries effective 2 April until further notice.